Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

Discover how outbound IVR systems boost call center efficiency, enhance agent job satisfaction, and improve customer service.

AMP is the Industry's First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a ...

Instead of agents writing these notes from scratch, the GenAI can take the transcript of the call and create a concise summary.

A content creator reviewed a payslip of an inbound call centre agent earning R33K. The online community working in the field quickly shared their high earnings.

Systems such as the predictive dialer are a great tool that has brought a drastic change in how business entities get ...

Call centers face a persistent challenge: high attrition rates. As the industry evolves, so do the strategies to tackle this ...

U.S. lawmakers are calling for changes in how the U.S. Secret Service protects former President Donald Trump after a second ...

Jabra ClearSpeech leverages AI-driven noise suppression to enhance call clarity, elevate agent well-being and boost accuracy.

Intradiem's research also found that 90% of consumers are more loyal to brands that invest in customer service. Of the experiences that may stop a consumer from returning to a brand, multiple billing ...

Carolina Insurance Group offers tailored personal and business insurance policies that provide clients the best protection. Watts began working at Carolina Insurance Group in 2008 after deciding to go ...