Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Discover how outbound IVR systems boost call center efficiency, enhance agent job satisfaction, and improve customer service.

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

A content creator reviewed a payslip of an inbound call centre agent earning R33K. The online community working in the field quickly shared their high earnings.

Call centers face a persistent challenge: high attrition rates. As the industry evolves, so do the strategies to tackle this ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

U.S. lawmakers are calling for changes in how the U.S. Secret Service protects former President Donald Trump after a second ...

Two days after U.S. Secret Service agents thwarted an apparent second assassination ... golf course ahead of time is yet another wake-up call for lawmakers. “President Trump needs the most ...

And, why did they pick us?" Eventually, Battillo left Wall Street and went to Baltimore-Washington International Thurgood ...

Intradiem’s research also found that 90% of consumers are more loyal to brands that invest in customer service. Of the experiences that may stop a consumer from returning to a brand, multiple billing ...

“Call My Agent!”’s Ophélia Kolb plays a struggling mother on the edge of society in “The Courageous” (“Les Courageux”), Swiss-American Jasmin Gordon’s first foray into narrative ...

ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and CX designers to create personal AI agents with ...