By the time you call them, it is a lost cause. But this is more than just “Hackday folks are smarter than the tech support agents.” The overall quality of tech support at many companies is ...

A series of Technical Support Documents (TSDs) produced by the NICE Decision Support Unit. The TSDs provide a review of the current state of the art in each topic area, and make clear recommendations ...

The combination of innovative technology and a strong support system ensures that agents can provide the best possible service to their clients. Oscar Palacios, Experior Financial Group’s ...

The person on the other end of the line manipulated her into believing that her bank accounts were compromised, posing as a tech support agent. They convinced her to transfer a substantial $25,000 ...

I’ve reviewed more than a thousand different consumer electronics products including headphones, speakers, TVs, and every major game system and VR headset of the last decade. I’m an ISF ...

How it works: Scammers pretend to be a government official, tech support agent or customer service representative to trick people into sending money or other sensitive information their way.

For nearly a decade, Toni Matthews-El has published business topics ranging from cloud communication software to best steps for establishing your own LLC. In addition to Forbes Advisor, she's ...

I started with CNET reviewing laptops in 2009. Now I explore wearable tech, VR/AR, tablets, gaming and future/emerging trends in our changing world. Other obsessions include magic, immersive ...

After testing dozens of contenders, we've put together a list of good headphones for gaming and dedicated gaming headsets, which aren't quite the same thing. We've rounded up our list of the best ...

Hear your meetings clearly and stay focused no matter what's going on around you with the best headsets for working ... gaming accessories, sports tech, portable audio, interviews, audiophile ...

From portable speakers to tablets and gaming headsets, we went for variety in our list. Check out these top-notch tech discounts and ... This durable JBL Clip 5 Bluetooth Speaker is made to ...