Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Discover how outbound IVR systems boost call center efficiency, enhance agent job satisfaction, and improve customer service.

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

A content creator reviewed a payslip of an inbound call centre agent earning R33K. The online community working in the field quickly shared their high earnings.

Call centers face a persistent challenge: high attrition rates. As the industry evolves, so do the strategies to tackle this ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

At least 20 people were killed and over 450 injured after walkie-talkie explosions in Lebanon, the country’s health ministry ...

Artificial intelligence is beginning to allow many employers to automate functions long performed by human workers.

U.S. lawmakers are calling for changes in how the U.S. Secret Service protects former President Donald Trump after a second ...

And, why did they pick us?" Eventually, Battillo left Wall Street and went to Baltimore-Washington International Thurgood ...

Intradiem’s research also found that 90% of consumers are more loyal to brands that invest in customer service. Of the experiences that may stop a consumer from returning to a brand, multiple billing ...

Supporters of Republican presidential nominee Donald Trump gathered along Southern Boulevard hours after a gunman shot a ...