Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

AMP is the Industry's First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a ...

Instead of agents writing these notes from scratch, the GenAI can take the transcript of the call and create a concise summary.

U.S. lawmakers are calling for changes in how the U.S. Secret Service protects former President Donald Trump after a second ...

Systems such as the predictive dialer are a great tool that has brought a drastic change in how business entities get ...

Vocodia (CBOE: VHAI), a leader in generative AI for call centers, is excited to announce its engagement with prominent ...

ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and CX designers to create personal AI agents with ...

Mihup.ai, a leading platform in AI-powered conversational intelligence, has launched its highly anticipated fine-tuned large language model (LLM) designed specifically for contact centers. This innova ...

Jabra ClearSpeech leverages AI-driven noise suppression to enhance call clarity, elevate agent well-being and boost accuracy.

This is the third and final installment of our on-site look at Viking Mississippi’s “America’s Heartland” cruise. | In our ...

Q2 2024 Earnings Call Transcript September 13, 2024 Operator: Good day, and welcome to the Cheetah Mobile Second Quarter 2024 ...

The White House Council of Economic Advisers said last month that it found “little evidence that AI will negatively impact ...