Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

AMP is the Industry's First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a ...

Discover how outbound IVR systems boost call center efficiency, enhance agent job satisfaction, and improve customer service.

A content creator reviewed a payslip of an inbound call centre agent earning R33K. The online community working in the field quickly shared their high earnings.

Instead of agents writing these notes from scratch, the GenAI can take the transcript of the call and create a concise summary.

Call centers face a persistent challenge: high attrition rates. As the industry evolves, so do the strategies to tackle this ...

U.S. lawmakers are calling for changes in how the U.S. Secret Service protects former President Donald Trump after a second ...

Systems such as the predictive dialer are a great tool that has brought a drastic change in how business entities get ...

ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and CX designers to create personal AI agents with ...

Mihup.ai, a leading platform in AI-powered conversational intelligence, has launched its highly anticipated fine-tuned large language model (LLM) designed specifically for contact centers. This innova ...

And, why did they pick us?" Eventually, Battillo left Wall Street and went to Baltimore-Washington International Thurgood ...