As the Milwaukee Bucks find themselves in the rumor mill, these NBA free agents at every position could make sense.

This is what got me interested. I think Web3 is really all about the combination of tech and finance. In early 2021, I met the founder Jeremiah Wagstaff, and we got chatting. Shortly afterwards the co ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Most Wanted season 6 episode 4, "Pig Butchering," airing Nov. 12, 2024. Photos, cast, promo video, and plot details.

Verint (VRNT) announced that a leading bank awarded Verint an $11M contract for its AI-powered Agent Copilot Bot to assist 6,500 agents in ...

A Texas-based former hourly call center agent has filed a collective and class action against U.S. Bancorp and U.S. Bank National Association alleging a failure to compensate their workers for all of ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Artificial intelligence and contextual analytics are among the key tools that allow state and local government agencies to ...

The Health Insurance Marketplace is experiencing an increase in the number of potential cases of agent and broker misconduct.

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

On Wednesday, the U.S. Marshals Service joined the investigation and issued a $5,000 reward for information leading to ...