Many travelers are discovering that their words have significant weight in determining what type of service they receive.

We recently compiled a list of the Jim Cramer’s Top 12 Must-Watch Stocks. In this article, we are going to take a look at ...

The 27-year-old Leverett isn’t new to the job. He got reps at fullback at Rice, a practice that continued sporadically over ...

Salesforce is trying very hard to hide it, but a new product the company is touting at its huge Dreamforce conference in San Francisco this week could give customers reason to lay off workers. When ...

Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Cybin CEO Doug Drysdale talks to Jason Najum about treating mental health disorders with psychedelics and attracting new buyers with its stock price.

Integrating generative AI solutions into the contact center can save agents time on post-call tasks like summarizing discussions or highlighting action items. Agent assistance solutions that use ...

Service excellence has always been a cornerstone of customer satisfaction, especially in service industries where human ...

Josh Schuster has found a new club, with South Sydney signing the troubled former rising star for the 2025 season. Schuster managed just 50 NRL appearances before departing Manly midway through 2024.

Brendan Banfield, a 39-year-old IRS special agent, has been indicted in connection to a shocking double murder plot that left ...

The presidential campaign is moving forward after a second apparent attempt on Donald Trump ’s life over the weekend. Trump was heading to Michigan on Tuesday for a town hall while Vice President ...

Wave goodbye to the Part D "donut hole" and hello to a $2,000 cap on the amount you'll pay for medications. But other changes ...